Returns and Refunds Policy

At Continuum Health Systems LLC, we hold our products to the highest medical, safety, and sanitary standards. Due to the sensitive nature of medical equipment and healthcare devices, our return and refund policy is governed by strict compliance and safety guidelines.

1. General Return Window

We accept return requests on eligible physical equipment within 14 calendar days from the date of delivery.
To be eligible for a return, your item must be unused, un-opened, in original packaging, and in the same condition that you received it.
All original manuals, accessories, power cables, and manufacturer certification documentation must be returned with the item.

2. Non-Returnable & Restrictive Items (Hygiene & Safety)

To comply with US health regulations and prevent cross-contamination, the following items CANNOT be returned once opened, unsealed, or used:

Patient Simulator Manikins & Wearable Training Gear (e.g., PEDI® simulators).
Personal Protective Equipment (PPE), Isolation Carts, and Hygiene Stations once unsealed.
Diagnostic Equipment (e.g., EKG/ECG machines, patient monitors) if patient contact components or factory seals have been opened.
Customized or Special-Order Medical Furniture & Power Mobility Units.

3. Return Authorization (RMA) Process

You must obtain a Return Merchandise Authorization (RMA) prior to shipping any product back to us. Unsolicited returns will not be processed.

Email our support team at support@continuumhealthsystems.net with your order number, serial number, and photo proof of the item’s original packaging.
If approved, you will receive an RMA number and shipping instructions.
Packages returned without a visible RMA number on the outer box will be rejected.

4. Restocking Fees & Return Shipping

Restocking Fee: All approved returns of non-defective medical machinery, diagnostic units, or heavy equipment are subject to a 15% to 20% restocking fee to cover inspection, testing, and repackaging.
Shipping Charges: Original shipping costs are non-refundable. The customer is responsible for paying return shipping costs using a tracked and insured carrier service.

5. Damaged, Defective, or Incorrect Items

Inspect your delivery immediately upon arrival. If an item arrives damaged in transit or defective out of the box, you must report it within 48 hours of delivery.
Email admin@continuumhealthsystems.net with detailed photographs of the outer shipping box, inner packaging, and damaged equipment.
Verified damaged or defective items will be repaired, replaced, or refunded in full at no cost to the buyer.

6. Refund Processing Time

If approved, your refund (minus applicable restocking and original shipping fees) will be processed back to your original payment method within 5 to 10 business days.

Once your return is received and inspected at our warehouse facility, we will send you an email notification confirming receipt.