Terms and Conditions

Effective Date: January 7, 2026

Welcome to Continuum Health Systems LLC By accessing or using our website, purchasing products, or engaging our medical logistics and courier services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.

1. Business Overview & Eligibility

Continuum Health Systems LLC is an SBA-verified Service-Disabled Veteran-Owned Small Business (SDVOSB) operating in Central Texas (including Temple, Belton, Killeen, Austin, and Waco). We provide B2B medical courier and healthcare logistics services, as well as sales of specialized medical equipment and supplies.

By using this website or purchasing our services/products, you represent that you are at least 18 years of age, legally capable of entering into binding contracts, and authorized to represent your business or healthcare facility.

2. Product Sales & Orders

Pricing & Availability: All prices displayed on our website are listed in USD. We reserve the right to modify prices, correct typographical errors, or discontinue products at any time without prior notice.
Order Acceptance: Receipts of an electronic order confirmation do not signify our final acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, suspicion of fraud, or regulatory restrictions.
Medical Device Compliance: Certain products sold on our website may be subject to regulatory oversight or restricted to certified healthcare professionals/facilities. Buyers are responsible for ensuring compliance with applicable federal, state, and local laws regarding the purchase and operation of medical devices.

3. Medical Courier & Logistics Services

Service Scope: Our logistics services include specimen transport (routine & STAT), temperature-controlled cold chain custody, pharmaceutical delivery, medical records transport, and equipment logistics.
Chain of Custody & Compliance: We adhere to strict chain-of-custody protocols and HIPAA-conscious handling procedures. Clients are responsible for ensuring all shipments are properly labeled, packaged securely, and compliant with temperature-control guidelines prior to handover.
Dispatch & Delays: While we strive for timely pick-up and delivery, Continuum Health Systems LLC is not liable for transport delays caused by severe weather conditions, road closures, incorrect client-provided addresses, or facility access limitations.

4. Payments, Invoicing, and Taxes

Payment Methods: We accept major credit cards, debit cards, and electronic payments through our secure third-party merchant processor.
Billing Terms: For recurring route clients or invoiced accounts, payment terms are due as specified on your service contract or invoice. Late payments may incur interest or suspension of courier services.
Sales Tax: Applicable state and local sales taxes will be calculated and added to product sales based on the shipping destination, in accordance with US tax regulations.

5. Shipping, Returns, and Refunds

Shipping Policies: Physical equipment orders are shipped via insured commercial carriers. Delivery timelines and tracking details will be provided upon dispatch.
Returns & Refunds: All product returns and service refund requests are strictly subject to our separate [Return and Refund Policy].